Exhibitor FAQ's

I can’t access the Exhibitor Dashboard, what do I do?

If you need help accessing your Exhibitor Dashboard, please contact Customer Service at 877-232-8845 or 203-840-5646 or email Dashboardsupport@reedexpo.com.

If you have additional questions, contact your Customer Success Manager.

Where do I order items I need for JCK Tucson?

Inside the Exhibitor Manual you will find everything you need to have a successful event. Under General Show Information – you will see Show Info – A-Z Information, which places everything you need in an easy format.

Is Shipping and Material Handling the same thing?

No. Shipping and Material Handling are not the same thing.

  • Shipping is the transportation of your items from your location to the JW Marriott Starr Pass Resort & Spa. You are responsible for hiring a transportation company for shipping your materials.
  • Material Handling is the action of receiving your shipment at the JW Marriott Starr Pass Resort & Spa and bringing it to your booth space. FB International is JCK Tucson’s official contractor and will facilitate your material handling. There is a cost associated with this—called "drayage" and you will receive a drayage bill from FB International in your booth.

How Can I anticipate my Drayage costs?

Drayage is calculated based on the weight of your items and how they are shipped.

Please reach out to your Customer Success Manager for more information.

Can I bring my own food and beverages to give out during JCK Tucson?

No. JW Marriott Starr Pass is the exclusive food and beverage provider. Please contact Tracey Eddie for ordering and menus: Tracey.A.Eddy@marriott.com

Does registering as an admin on the Exhibitor Dashboard automatically register me for an exhibitor badge?

No. Registering as an admin on the Exhibitor Dashboard will only give that person access to the dashboard, you will have to register separately for exhibitor badges. Exhibitor badge registration is now available in the Exhibitor Dashboard.

Why do I have to pay extra taxes for this show?

There is a $28 fee to be paid on-site as part of Arizona’s tax laws. You can review more information in the Exhibitor Manual or here.

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